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Customer insights – December 2020

Have you created your 2020 AML/CTF Program?

If you have not yet reviewed and updated your AML/CTF Programs and ML/TF Risk Assessments for 2020, there is still time.

With AML Accelerate it is very quick and easy to copy your last year’s AML Program to create your 2020 AML Program documents.

Please see the easy-to-follow instructions here.

We’re open over the holidays

Are you working on risk assessments while your friends and family are taking off for the holidays?

Your friends and family may have abandoned you but the Support team at Arctic Intelligence hasn’t! We’re here if you have questions or need help with AML Accelerate, the Risk Assessment Platform, or the Health Check Platform.

How to contact us:

  • If you’re in one of the platforms, use the Support button in the lower left of all pages to log a support ticket.
  • Email the team at [email protected]
  • Email me directly at [email protected]

We love getting questions from you, so keep them coming!

Frequently Asked Questions

Question: Is it possible to add a border to our table or chart in the AML Program/Policy and CDD section in AML Accelerate?

Answer: Yes it is possible, and easy, to add borders to tables. See our FAQ for the steps.

Question: Can data be changed in the AML Program / Risk Assessment after it has been published or adopted in AML Accelerate?

Answer: No, once published the Program and Risk Assessment cannot be changed. But you can quickly copy it to create a new program and make your changes in the new program. To learn how, see our FAQ.

Question: Is it possible to get an extract of all product descriptions?

Answer: Yes, all products and their descriptions can be downloaded from the Help Center.

Question: In AML Accelerate, the Customer Risk question on Higher Risk Business Activities – is this for business accounts and/or personal accounts?

Answer: Both business accounts and personal accounts should be included when data is available for both. For more information on answering this question, see our FAQ.

Merry Christmas and Happy New Year

In closing, as we approach the end of a tumultuous 2020 and head into the holidays, everyone here wishes everyone there a safe and joyous festive season.

Patricia Sellars-Jones, Customer Manager

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