Careers
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We operate in a dynamically changing and increasingly complex environment, which requires our employees to continuously understand the regulatory environment that our clients face and partner with them to develop appropriate and proportionate solutions which ensure compliance.
Working within our team you will be expected to be a highly motivated self-starter with a thirst for knowledge and a passion for risk management. We work across a range of disciplines including anti-money laundering, anti-bribery and corruption, fraud, fatca, sanctions and general risk management, which means we are looking for risk professionals that like to be challenged and continually grow.
We expect our team to be collaborative, accountable for their actions, operate with honesty and be driven to achieve results.
We are often on the lookout for talented individuals, so if you think you have what we are looking for please contact us.
Currently available roles
Full time | Sydney | Hybrid role
About the role:
Arctic Intelligence is a leading provider of software solutions for financial crime compliance and risk management.
A multi-award-winning RegTech firm, Arctic Intelligence has developed three cloud-based software solutions that leverage technology to re-engineer the way regulated businesses manage their financial crime risks.
We are trusted by hundreds of regulated businesses in financial and non-financial industries across 15 countries and growing.
What are we looking for?
This role is based in Australia (Sydney, then Melbourne preferred), reporting to Arctic’s Commercial Sales Director (based in the UK) and CEO (based in Sydney). You will also work alongside the digital and content marketing team to assist sales growth.
What we are looking for:
- A proven sales leader with at least 5-years experience delivering enterprise-sales to complex financial institutions
- Someone that is prepared to back themselves and OTE based on performance is expected to be 2-4x base salary for the role
- A skilled verbal and written communicator that is experienced operating across senior levels
- The ability to build and maintain strong, long-lasting customer and partner relationships
- Strong, demonstrable track record in delivering growth across different sectors and geographies
- Self-starter, self-sufficient, enthusiastic and motivated to succeed – you will need to be hard-working, resilient, tenacious and driven by success
- Someone that is not afraid to pick up the phone, make connections and be a good listener that can understand our clients’ challenges, limitations, environments and build ways to overcome these with commercial solutions
- You’ll be commercially astute, well presented, articulate and professional at representing our business
- A team player that likes operating at pace, in a fast-moving environment that can have a laugh whilst delivering results
Roles and Responsibilities:
- Developing and executing a direct and indirect sales pipeline across the APAC region (Australia, NZ, Asia – HK, Singapore)
- Delivering direct sales revenues through your own sales activities, generating new business
- Delivering indirect sales revenues by providing partner sales enablement and support
- Developing and maturing the sales capabilities of our partners to assist them in their sales
- Supporting and shaping marketing plans and activities to support lead creation and lead nurture
- Identifying new leads and contacting, engaging with and nurturing lead opportunities
- Demonstrating Arctic’s platforms, products, and capabilities to potential customers
- Maintaining strong relationships with potential customers and partners
- Tracking and recording sales opportunities in the sales pipeline in the relevant software to support the measurement of key metrics and decision making
- Supporting the set-up, training, and management of reseller/referrer partners
- Contractual terms and price negotiations
- Smoothly handing over new customers to the Customer Support team
- Working with all teams to ensure product feedback is timely and incorporated into future planning
- Representing Arctic Intelligence in a professional manner
Skills:
- Sales Hunter, persistent but professional at all times
- Good listener and problem solver to deliver value to our customers
- Great presentation and communication skills
- Ability to work independently and as part of a high-performing team
Suits someone looking for:
- A growing, dynamic and fast-moving business where their contribution to the growth of the business creates significant personal rewards and opportunities for the whole business
If you are interested in registering your interest in this position please complete the application with a copy of your resume or send an email to [email protected].
Full time | London | Hybrid role
About the role:
Arctic Intelligence is a leading provider of software solutions for financial crime compliance and risk management.
A multi-award-winning RegTech firm, Arctic Intelligence has developed three cloud-based software solutions that leverage technology to re-engineer the way regulated businesses manage their financial crime risks.
We are trusted by hundreds of regulated businesses in financial and non-financial industries across 15 countries and growing.
Work with a friendly and inclusive team, applying your analytical skills and passion for delivering excellent customer service to our growing customer and partner base in the EMEA and North American regions.
This role is based in the UK (London area), reporting to Arctic’s Head of Customer Services in Sydney, Australia, providing support, training, and analysis services to our customers and partners. You will also work alongside the Sales Director for EMEA and North America, assisting with some pre-sales and account management activities.
Roles and Responsibilities:
- Maintain our high customer satisfaction and engagement scores.
- Respond to customer queries and service requests using email, screen sharing, and Zendesk.
- Provide technical and analytical expertise on our platforms to customers and partners.
- Assist customers and partners with account setup and implementation.
- Provide pre-sales support to the sales team by implementing, configuring, and supporting pilot accounts.
- Troubleshoot technical issues, provide customers with workarounds, and submit bugs to the Dev team.
- Write customer guides, help centre articles, FAQs, and configuration documents.
- Train customers and partners on using the platforms through onboarding and refresher training.
- Understand customer and partner usage and collect and share feedback with internal teams.
- Provide operational support for platform upgrades and releases.
Skills:
- Proven ability to efficiently and appropriately respond to customer requests
- Proven ability to build customer rapport
- Excellent analytical and diagnostic skills
- Excellent written communication skills
- Process-improvement mindset
- Ability to work independently and as part of a high-performing team
Suits someone looking for:
- Variety in their day-to-day tasks and responsibilities
- Work from home
- A growing, dynamic and fast-moving business
If you are interested in registering your interest in this position please complete the application with a copy of your resume or send an email to [email protected]
Full time | Sydney | Hybrid role
About the role:
Arctic Intelligence is a leading provider of software solutions for financial crime compliance and risk management.
A multi-award-winning RegTech firm, Arctic Intelligence has developed three cloud-based software solutions that leverage technology to re-engineer the way regulated businesses manage their financial crime risks.
We are trusted by hundreds of regulated businesses in financial and non-financial industries across 15 countries and growing.
Work with a friendly and inclusive team, applying your business analyst skills and passion for delivering high-quality software to satisfy and delight our customers.
Roles and Responsibilities:
- Requirement gathering from external customers and internal stakeholders (sales, customer support, operations etc.)
- Documenting high-level and detailed functional and technical requirements (including wireframes as required) for feature enhancements, platform enhancements and bug-fixes using Confluence and JIRA, via epics and user stories.
- Conducting business analysis based on business requirements and translating these into clearly documented business requirements so they are able to be understood by in-house/contracted development teams.
- Work closely with the Product & Technology team to evaluate alternative solution designs and provide support on the design, development and testing estimates.
- Work closely with the Sales/Customer Services teams to identify and prioritise, backlog items into the platform roadmap, which deliver the most value to our clients.
- Troubleshoot technical issues, provide workarounds, and submit bugs to the Dev team.
- Provide User Acceptance Testing support for platform upgrades and releases.
Skills:
- Proven ability in a Business Analyst role.
- High quality technical writing skills to ensure coherent and thorough documentation.
- Pragmatic decision-making skills.
- Excellent communication, presentation and negotiation skills.
- Strong analytical and diagnostic skills.
- Strategic and problem-solving mindset.
- UX design focused/thinker
- Ability to work independently and as part of a high-performing team.
Suits someone looking for:
- A hybrid model, mostly home-based with flexibility.
- A growing, dynamic and fast-moving business.
- Opportunity to move into a product owner role.
Salary:
- Commensurate with experience
- If you are interested in registering your interest in this position please complete the application with a copy of your resume or send an email to [email protected]
Contact us to apply for any of the above roles.