Careers

Full time | Sydney | Hybrid role

About the role:

What we are looking for:

• A proven sales leader with experience delivering enterprise-sales to complex financial institutions
• A skilled verbal and written communicator that is experienced operating across senior levels
• The ability to build and maintain strong, long-lasting customer and partner relationships
• Strong, demonstrable track record in delivering growth across different sectors and geographies
• Self-starter, self-sufficient, enthusiastic and motivated to succeed – you will need to be hard-working, resilient, tenacious and driven by success
• Someone that is not afraid to pick up the phone, make connections and be a good listener that can understand our clients challenges, limitations, environments and build ways to overcome these with commercial solutions
• You’ll be commercially astute, well presented, articulate and professional at representing our business
• A team player that likes operating at pace, in a fast-moving environment that can have a laugh whilst delivering results

Full time | London | Hybrid role

About the role:

Arctic Intelligence is a leading provider of software solutions for financial crime compliance and risk management.

A multi-award-winning RegTech firm, Arctic Intelligence has developed three cloud-based software solutions that leverage technology to re-engineer the way regulated businesses manage their financial crime risks.

We are trusted by hundreds of regulated businesses in financial and non-financial industries across 15 countries and growing.

Work with a friendly and inclusive team, applying your analytical skills and passion for delivering excellent customer service to our growing customer and partner base in the EMEA and North American regions.

This role is based in the UK (London area), reporting to Arctic’s Head of Customer Services in Sydney, Australia, providing support, training, and analysis services to our customers and partners. You will also work alongside the Sales Director for EMEA and North America, assisting with some pre-sales and account management activities.

Roles and responsibilities:

• Maintain our high customer satisfaction and engagement scores.
• Respond to customer queries and service requests using email, screen sharing, and Zendesk.
• Provide technical and analytical expertise on our platforms to customers and partners.
• Assist customers and partners with account setup and implementation.
• Provide pre-sales support to the sales team by implementing, configuring, and supporting pilot accounts.
• Troubleshoot technical issues, provide customers with workarounds, and submit bugs to the Dev team.
• Write customer guides, help centre articles, FAQs, and configuration documents.
• Train customers and partners on using the platforms through onboarding and refresher training.
• Understand customer and partner usage and collect and share feedback with internal teams.
• Provide operational support for platform upgrades and releases.

Skills:

• Proven ability to efficiently and appropriately respond to customer requests
• Proven ability to build customer rapport
• Excellent analytical and diagnostic skills
• Excellent written communication skills
• Process-improvement mindset
• Ability to work independently and as part of a high-performing team

Suits someone looking for:

• Variety in their day-to-day tasks and responsibilities
• Work from home
• A growing, dynamic and fast-moving business

If you are interested in registering your interest in this position please complete the application with a copy of your resume or send an email to [email protected].

Full time | Sydney | Hybrid role

About the role:

Arctic Intelligence is a leading provider of software solutions for financial crime compliance and risk management.

A multi-award-winning RegTech firm, Arctic Intelligence has developed three cloud-based software solutions that leverage technology to re-engineer the way regulated businesses manage their financial crime risks.

We are trusted by hundreds of regulated businesses in financial and non-financial industries across 15 countries and growing.

Work with a friendly and inclusive team, applying your business analyst skills and passion for delivering high-quality software to satisfy and delight our customers.

Roles and responsibilities:

• Requirement gathering from external customers and internal stakeholders (sales, customer support, operations etc.)
• Documenting high-level and detailed functional and technical requirements (including wireframes as required) for feature enhancements, platform enhancements and bug-fixes using Confluence and JIRA, via epics and user stories.
• Conducting business analysis based on business requirements and translating these into clearly documented business requirements so they are able to be understood by in-house/contracted development teams.
• Work closely with the Product & Technology team to evaluate alternative solution designs and provide support on the design, development and testing estimates.
• Work closely with the Sales/Customer Services teams to identify and prioritise, backlog items into the platform roadmap, which deliver the most value to our clients.
• Troubleshoot technical issues, provide workarounds, and submit bugs to the Dev team.
• Provide User Acceptance Testing support for platform upgrades and releases.

Skills:

• Proven ability in a Business Analyst role.
• High quality technical writing skills to ensure coherent and thorough documentation.
• Pragmatic decision-making skills.
• Excellent communication, presentation and negotiation skills.
• Strong analytical and diagnostic skills.
• Strategic and problem-solving mindset.
• UX design focused/thinker
• Ability to work independently and as part of a high-performing team.

Suits someone looking for:

• A hybrid model, mostly home-based with flexibility.
• A growing, dynamic and fast-moving business.
• Opportunity to move into a product owner role.

Salary:

• Commensurate with experience
• If you are interested in registering your interest in this position please complete the application with a copy of your resume or send an email to [email protected]