Refund Policy

Effective Date: 1 July 2025

Our subscriptions are billed in advance on an annual basis. Because our plans are low-cost and access is provided immediately upon payment, we do not offer refunds if you decide to cancel your subscription for convenience.

If you believe we’ve materially failed to deliver the service, you may contact our team to raise a formal complaint and if in good faith, we determine a genuine service failure on our part has occurred, we will reimburse up to 50% of any advance fees paid.

To raise a complaint, please email us at [email protected] with a description of the issue and any supporting detail. We will respond to you within 5 business days with our assessment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.