Frequently Asked Questions

Do I need to involve IT to set up any software?

Arctic Intelligence provides cloud-based Software-as-a-Service (Saas) solutions which are easy to use and access, as there is no need for expensive hardware or major upfront costs.  Some clients prefer to deploy our solutions on-premise or to a private cloud.The applicability of this varies from platform to platform but can be accommodated under an installed license basis, which requires a separate commercial arrangement than the fully-hosted cloud deployment model.

Where is my data hosted in the cloud?

Arctic Intelligence uses Microsoft Azure as the primary data centre for hosting our solutions.  We put our trust in Microsoft and we are not alone; more than 90% of the Fortune 500 companies use Microsoft Azure. To find out more, visit their website.

Azure runs on a worldwide network of Microsoft-managed datacenters across 30 regions—more countries and regions than Amazon Web Services and Google Cloud combined. This fast-growing global footprint gives you lots of options for running applications and ensuring great customer performance. Azure is also the first multinational cloud provider in mainland China.

How secure is my data that is stored in the cloud?

We understand that to realize the benefits of the cloud, you must be willing to entrust your cloud provider with one of your most valuable assets—your data. If you invest in a cloud service, you must be able to trust that your customer data is safe, that the privacy of your data is protected, and that you retain ownership of and control over your data. Your data must be used in a way that is consistent with your expectations, which is why Arctic Intelligence chose Microsoft.

Microsoft Azure is the industry leader for customer advocacy and privacy protection, and has acquired more certifications than any cloud provider in the world.

For more information, visit https://azure.microsoft.com/en-us/support/trust-center/ 

Their long experience running online services has involved extensive investment in foundational technology that builds security and privacy into the development process. Over time, they have developed industry-leading security measures and privacy policies, and participated in international compliance programs with independent verification of how we measure up.

Visit the Microsoft Trust Center

See all certifications

To help organisations comply with national, regional, and industry-specific requirements governing the collection and use of individuals’ data, Microsoft offers the most comprehensive set of certifications and attestations of any cloud service provider.

A move to the cloud raises important strategic issues for an organisation: How will data be secured, where will it be located, and how available will it be when it is no longer on premises? How will the organization continue to meet regulatory obligations? How will the privacy of sensitive customer and employee data be protected?

Microsoft have been instrumental in guiding the development of international standards like ISO/IEC 19086-1, the first of a new four-part international standard that establishes a framework and terminology for cloud service level agreements (SLAs).

What kind of support will I get after purchasing if I have questions?

Our platforms are easy to follow with clear instructions. If you need any help when using the platforms, you can search for answers though the ‘Support’ floating window on the platform or submit your questions there. Our customer support team will get back to you within 2 business days.

Is there any training available to teach me how to use our platforms?

Our SaaS platforms have been purposely designed to be easy-to-use without extensive training.  Our applications contain tooltips, methodology documents, email support and a help centre with extensive FAQs and video tutorials to get you started quickly.  For our AML Accelerate platform we also provide an ‘Adviser’ license that comes with up to 3 hours of on-demand consulting support.

For deployed solutions, typically used by enterprise clients as part of the scope of the deployment, we would typically include a number of hours training and support in the commercial agreements.

Arctic Intelligence also works with a diverse range of practitioner partners, from Big 4 consulting firms to niche subject matter experts that have been trained in our platforms.

How does billing work within Arctic Intelligence?

Our SaaS platforms are available to purchase (and upgrade) online based on your circumstances and billing is annualised.  For solutions that are requested to be deployed on-premise and/or white-labelled, this is typically contracted under a separate arrangement on a case-by-case basis once the requirements are fully understood by both parties.

If I cancel or end my license can I keep the outputs that are produced in the system?

Yes.  You are permitted to download and use the documents that have been created whilst you are a registered user but after your license has expired you will no longer be able to access the system. The general terms and license terms apply regarding ongoing restrictions to the intellectual property and copyright contained in our solutions.

What if I change my mind and decide to renew the license later on, will my data still be available?

If you decided to renew your license after your existing license has expired Arctic Intelligence does not provide any guarantees that your data we will be retained or recoverable after your license has expired, since we have processes and procedures to archive data on our platforms from time-to-time.

What browsers are supported?

We are continuously evaluating the browsers that our customers use, and are always looking for ways to provide the best and safest experience to our users.

In order to do this, we support and test our software on the following browsers (current and current minus one):

  • Microsoft Edge
  • Google Chrome
  • Firefox

If you are operating on an older style of browser, information on how to upgrade are found on the links below: